Privacy Policy slotmy

1. Introduction and Scope of Application

This Privacy Policy ("Policy") is issued by slotmy, an online gambling platform operating under international licensing. This Policy applies to all users who access the slotmy website, register an account, make a deposit or carry out any activity on our platform.

By using our services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are advised not to use the slotmy platform.

This Policy does not apply to third-party websites or services that may be linked from our platform. We are not responsible for the privacy practices of those parties.

2. Information We Collect

slotmy collects various categories of information during the registration process, platform use and interactions with our support team. This information falls into several main categories:

• Identity Information: Full name, date of birth, identity card number (MyKad) and residential address provided during account registration.
• Contact Information: Email address, mobile phone number and your preferred method of communication.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay), banking information for FPX transactions, and crypto wallet addresses for USDT, BTC or ETH transactions.
• Usage Data: Platform activity logs, betting records, transaction history, game preferences and usage patterns generated during gaming sessions.
• Technical Data: IP address, device type, operating system, web browser type and session data collected automatically through cookies and related tracking technologies.

3. Purpose of Use of Information

Information collected by slotmy is used exclusively for the following purposes:

• Creating and managing player accounts, including the identity verification process required by international licensing obligations.
• Processing deposits and withdrawals via supported payment methods, including e-wallets, internet banking (FPX) and cryptocurrency transactions.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending account-related notifications, security updates, bonus information and promotions — provided you have given consent to receive marketing communications.
• Detecting and preventing fraud, money laundering and platform use that violates the terms of service.
• Complying with legal obligations and reporting requirements to the relevant licensing authorities.
• Improving the user experience through analysis of usage patterns and player feedback.

4. Legal Basis for Data Processing

slotmy processes your personal information on the following bases recognised within international data protection frameworks:

• Contract Performance: Processing required to carry out the service agreement between you and slotmy, including account management and financial transaction processing.
• Legal Compliance: Processing obligations arising from licensing requirements, anti-money laundering prevention and financial reporting requirements.
• Legitimate Interests: Processing required for platform security purposes, fraud prevention and service optimisation.
• Consent: For marketing communications and optional analytics, where we will obtain your explicit consent beforehand.

5. Disclosure to Third Parties

slotmy does not sell, rent or disclose your personal information to third parties for their marketing purposes. However, there are limited situations where your information may be shared:

• Service Providers: Third parties that provide technical services, payment processing and infrastructure to slotmy, who are bound by strict confidentiality agreements.
• Licensing Authorities: Information required by our international licensing body as part of operational compliance requirements.
• Law Enforcement Authorities: Where required by a valid court order or applicable legal provisions.
• Payment Processing Partners: Transaction information required to complete deposits and withdrawals through licensed payment providers.

6. Data Retention Period

slotmy retains your personal information for as long as your account is active or as long as needed to provide services. After an account is closed, we will retain your data for the period required by legal and licensing obligations, after which that data will be securely deleted or anonymised.

Financial transaction records are retained for a longer period to comply with anti-money laundering requirements and financial audit requirements applicable to our operations.

7. Information Security

slotmy implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unauthorised disclosure. These measures include:

• Encryption of data in transit using industry-standard security protocols.
• Strict access controls to internal systems that store player information.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Ongoing information security training for all staff who handle player data.
• Clear incident response procedures in the event of a data security breach.

However, no security system is entirely perfect. You are also responsible for keeping your account password secure and not sharing your login information with any party.

8. Use of Cookies and Tracking Technologies

The slotmy platform uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse usage patterns. The cookies we use fall into the following categories:

• Essential Cookies: Required for the basic functions of the platform, including login authentication and gaming session management. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how players use the platform for continuous improvement. You can opt out of this category.
• Preference Cookies: Save your display preferences and language settings for convenience.

You can manage cookie settings through your web browser settings. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

As a platform operating under international licensing, some of your data may be processed or stored on servers located outside Malaysia. In all such cases, slotmy ensures that data transfers are carried out with adequate safeguards and meet applicable international security standards.

10. Changes to the Privacy Policy

slotmy reserves the right to modify this Privacy Policy from time to time. Any material changes will be communicated to registered players via email or in-platform notifications. Continued use of our services after the effective date of such changes is considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.